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Vivinavi Hawaii
Returns at SEPHORA

Question
#1
  • コスメ
  • mail
  • 2024/07/25 19:52

I haven't bought a cosmetic in a while and used it once, but I realized I have something similar and want to return it. The return policy says welcomes you to return new or gently used product, so I wonder if I can return it even if I used it once ？ Since the US is a big return country, maybe you guys usually return cosmetics too ？?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • ハワイ暮らし
  • mail
  • 2024/07/27 (Sat) 22:46
  • Report

I don't think cosmetics that have been sealed and used are
eligible for return.
Cosmetics would not want to buy returns that have been used by others ？
for this reason.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3

I can do it.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • コスメ
  • 2024/07/28 (Sun) 17:12
  • Report

I'll try to see if I can return it for no good reason. I have a feeling that the impossibility may depend on who handles the store.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5

If you have a receipt or member account within 30 days, you can return the item without a receipt from your purchase history.　After 30 days, only store credit is available.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • コスメ
  • 2024/08/01 (Thu) 17:41
  • Report

一度使ったと伝えましたが返品できました。特に商品をチェックする事もなく理由も聞かれませんでした。レジの列で私の前に並んでいた人も口紅を返品していて、レジの後ろのカウンターに返品されたと思われる商品とレシートがいくつか並べられていました。
今回は店員さんに商品と色を選んでもらって、顎の周りに少し試し塗りしたので安心して買ってしまったのですが、次回からはサンプルをもらって自宅で何度か試してから購入しようと思いました。

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • ハワイ暮らし
  • 2024/08/02 (Fri) 17:17
  • Report

Sure, if you bought the item and have the receipt
we'll accept a return.
You bought it and it didn't fit, right?
After the item was returned, it was just destroyed.
I thought I should go to return it without hesitation.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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