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Vivinavi Los Angeles
Isn't Amazon's response terrible these days?

Problem / Need advice
#1
  • アマゾソ
  • mail
  • 2022/11/05 19:13

Isn't Amazon's response terrible these days?

Even if you return an item, you may not get the full amount back because it arrived at Amazon after the return period. They sent me an item that was not what I ordered and told me I had to buy it again because they couldn't send me the item I ordered. Or, they send you something you didn't order and you have to buy it back because they can't send you the item you ordered.

The previous one said, "We are sorry, we will send you a new one right away. We will send you a new one right away. Please use the one you have." But now it's like, "Sorry, we'll send you a new one right away.

Has the company policy changed or is it just me?

How about you?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#14
  • プライム会員
  • 2022/11/06 (Sun) 11:57
  • Report

9

that happens ？
what did you order that was broken ？

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#15
  • 倍金万
  • 2022/11/06 (Sun) 12:52
  • Report

You all have a big misunderstanding.

Amazon, like Mammoth, is a huge corporate ・ sales organization.

The computer manages all the processes of taking orders, processing purchases, shipping products, accepting complaints, and processing returns. Of course, there are live people working on the things that don't involve humans, such as loading the delivery trucks, driving the trucks, and delivering the products to the customer's door, but the computers do everything that the computers can do.

Take, for example, the return process. When we want to return an item, we open the "Return Process" page. We follow the instructions to "Process Return". Of course, we choose the reason for the return. Finally, you will be asked to choose whether you want to return the item by mail or by taking it to the nearest return office.

I used to take it to the local UPS/FedEx store, but it was a hassle to package and label it properly, so nowadays I take it to the returns office, which is a 5 minute ～ 10 minute drive away. There is human intervention, but there I scan the QR code that came in the email, scan the barcode on the box, and that's it, and the person just throws the box into a big cart.

As you can see from this operation, everything from product claim to return acceptance is done by computer. Therefore, I believe that no live person is opening "tens of thousands" of boxes per day to determine if the reason for the claim is correct or not.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#20
  • 昭和のおとっつぁん
  • 2022/11/06 (Sun) 16:10
  • Report

＃ 5 minutes ～ I drive 10 minutes and there is a returns office and I take it there.

Do you repeat returns that often?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#22
  • 口は方便
  • 2022/11/06 (Sun) 19:07
  • Report

That said, returning a product you broke yourself, or a false report, is abusing the system.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#23
  • 口は方便
  • 2022/11/06 (Sun) 19:08
  • Report

You all misunderstood that somehow ？.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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