Vivinavi : World : () World

• 昭和のおとっつぁん
• 2023/06/23 (Fri) 16:32
• Report

They had about 15 different designs and replaced them immediately
I wonder why they chose the papery and flimsy one.

I wonder if Union Bank cards are that thick.

• UZA
• 2023/06/23 (Fri) 17:10
• Report

I wonder why they chose the papery and flimsy one, I didn't choose it
The bank chose it on its own. You're always imagining things, you're not thinking straight. If the customer doesn't complain, it's cheap and done.

• UNKNOWN
• 2023/06/24 (Sat) 08:59
• Report

It is said that one of the causes of long working hours is Japan's unique high quality ・ high service. With the slogan, "The customer is God," the company tries to thoroughly meet customer demands by demonstrating the spirit of Omotenashi (hospitality). It is said that this is where the pressure is on.
However, did you know that this phrase is used in a different sense from what enka singer Haruo Sanba said? His daughter explains it as follows in "Haruo Samba Official Website".
"For Haruo Samba, 'customers' means the audience ・ audience.

"I believe that I cannot show you a perfect performance （ unless I get rid of my mind and clear my heart as if I were praying before God. Therefore, I do not consider the customer to be a god. Therefore, we regard our guests as gods and sing songs （ to them ）. （ For a performer, pleasing the audience is an absolute requirement. It was a term used in the special world of the performing arts, where the performer invites the audience to enter a different world.

Furthermore, service in the West and hospitality in Japan have different meanings. In service, it is based on a vertical relationship, such as master and slave.

On the other hand, the basis of omotenashi is a horizontal relationship based on trust. We create the best possible encounter by being considerate of each other's needs. If a company responds to a customer's request unilaterally, it cannot be called hospitality.

• 昭和のおとっつぁん
• 2023/06/24 (Sat) 10:05
• Report

We must make sure that the people who come to the bank also view the customer as a god, and that satisfying the customer is an absolute requirement.

• UZA
• 2023/06/24 (Sat) 10:26
• Report

1. the customer is God = the customer is God
2. not acceptable in the US. US Bank
I'm not satisfied with it, so there's no need to change it, on the contrary non of your business.