Vivinavi : World : () World

• プライム会員
• 2022/11/06 (Sun) 11:57
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9

that happens ？
what did you order that was broken ？

• 倍金万
• 2022/11/06 (Sun) 12:52
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You all have a big misunderstanding.

Amazon, like Mammoth, is a huge corporate ・ sales organization.

The computer manages all the processes of taking orders, processing purchases, shipping products, accepting complaints, and processing returns. Of course, there are live people working on the things that don't involve humans, such as loading the delivery trucks, driving the trucks, and delivering the products to the customer's door, but the computers do everything that the computers can do.

Take, for example, the return process. When we want to return an item, we open the "Return Process" page. We follow the instructions to "Process Return". Of course, we choose the reason for the return. Finally, you will be asked to choose whether you want to return the item by mail or by taking it to the nearest return office.

I used to take it to the local UPS/FedEx store, but it was a hassle to package and label it properly, so nowadays I take it to the returns office, which is a 5 minute ～ 10 minute drive away. There is human intervention, but there I scan the QR code that came in the email, scan the barcode on the box, and that's it, and the person just throws the box into a big cart.

As you can see from this operation, everything from product claim to return acceptance is done by computer. Therefore, I believe that no live person is opening "tens of thousands" of boxes per day to determine if the reason for the claim is correct or not.

• 昭和のおとっつぁん
• 2022/11/06 (Sun) 16:10
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＃ 5 minutes ～ I drive 10 minutes and there is a returns office and I take it there.

Do you repeat returns that often?

• 口は方便
• 2022/11/06 (Sun) 19:07
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That said, returning a product you broke yourself, or a false report, is abusing the system.

• 口は方便
• 2022/11/06 (Sun) 19:08
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You all misunderstood that somehow ？.