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• Boo
• 2021/02/18 (Thu) 21:21
• Report

Dear sunset

Thank you for your encouraging reply. It is truly reassuring.
I called the call center to solve the problem
but
I am sorry to say that I had doubts and felt uneasy
about the answers given by the call center staff. I will try my best to get back on track.
I will report back on my progress.

• sunset
• mail
• 2021/02/18 (Thu) 21:29
• Report

Boo,

Many call centers have just hired new staff in the last month, so you may have no choice if you get a new hire.

In the future, when talking to the call center, you should ask for the full name of the staff member before talking to them. This way, the response tends to be better and less clunky.

• Boo
• 2021/02/18 (Thu) 21:38
• Report

Mr. sunset

Thank you
for your kind advice.
I will try to deal with it as you instructed.

• Boo
• 2021/02/20 (Sat) 10:12
• Report

In #839,
PEUC13weeks was appling, the page jumped, no confirmation # was received, and later
the login screen showed "PEUC13 Exhausted, we process PEUC11" on the login screen.

Progress.

I called the call center again yesterday and was able to speak with a call center person. He listened to me carefully, and when I told him my question and the problem, he held that he would check with someone about it. But when the call center person picked up again, he pointed out that I had called again yesterday and there are many people with longer term problems, so he told me to wait for you anyway and hung up.

When I logged in this morning, the Claim Inquiry section showed the Claim period and amount.
↓
Your benefit year ends 04/04/2021. as of 02/20/2021 you have been paid $ 0* and have a balance of $ ●●●● available.

Your benefit amount divided by your WBA is 13 weeks, but since your benefit year ends 04/04/2021, you have only 7 weeks counting from the weekly ending
of your most recent Claim Certification on 2/20/20. There are only 7 weeks from the most recent Claim Certification 2/20.

Benefit year ends before applying for PEUC13 was
07/25/2021 (since I started receiving UI on 07/26/2020). If I'm not mistaken, would this also be something I should inquire about?

Also, I don't have a confirmation number for PEUC13, so I am afraid that I might have a problem later on if I proceed with this.

• sunset
• mail
• 2021/02/20 (Sat) 23:12
• Report

Boo,

"The benefit amount is 13 weeks when divided by my WBA, but since the benefit year ends on 04/04/2021, it is only 7 weeks counting from the weekly ending 2/20 when I did my most recent Claim Certification. I am aware that the benefit year is originally 12 months, but if I am correct, is this also something I should inquire about? Is this something I should inquire about?
↑
If you received an approval letter in the mail when you first applied for unemployment insurance and the Benefit Year End was listed as "07/25/2021", that is your true Benefit Year End date. This means that she will be entitled to receive benefits under her current WBA until 07/25/2021.

"04/04/2021" means the due date in the 13-week PEUC extension period. In other words, it is not a real Benefit Year End deadline （ 07/25/2021 ） but more like "set in the system".

PEUC 13-week extension when you apply for the next program after you have exhausted your account balance （ ① PEUC 11-week extension, ② EB20, ③ one of the new unemployment insurance programs if Congress decides ） , the UI office will change 04/04/2021 in the system and extend it.

When you apply for the next program, if the UI office has not changed 04/04/21 in the system, please ask the call center to change it, as it is an oversight of the UI office. So I don't think you need to contact the call center now. Of course, if you are really worried, you can double check with the call center. The most important thing is to get rid of your worry and anxiety.

"Also, since we still don't have the PEUC13 confirmation number, I am afraid that we will go ahead with this and have problems later."
↑
I don't think we need to worry too much because many people did not receive their conformation numbers under the PEUC 13 week extension program and they were eventually provided. In Boo's case, the new balance for the PEUC 13-week extension has been added, so he does not have to worry about the fact that he did not receive his conformation number.