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Vivinavi Los Angeles
Japanese care company response

Problem / Need advice
#1
  • 呼子
  • mail
  • 2022/10/15 00:59

It has been almost a year since I requested services for my mother, who lives alone, from a Japanese caregiver company called H Service.
I am no longer convinced that the cost of the service is worth the several thousand dollars per month that the office charges (frequent subs ） and the care giver's work (my mother says he is always looking at his cell phone, is late, etc.).
I am thinking of looking for a private care giver instead of going through a company, but I would appreciate your advice on the advantages and disadvantages of getting services from a company or from a private care giver.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#18
  • 呼子
  • 2022/10/16 (Sun) 15:24
  • Report

Mr. Saint,

－ What we hear from the office is different from what is said in the field
－ The office is absolutely determined to send someone, so they don't tell us everything so that we don't refuse to send
－ Texts from the office asking us to reply sooner. They come and contact me while they are taking care of me

I can only assume this is a problem with the office across the board. It affects our trust with the office. I feel sorry for the care givers in the field. All of these actions are demotivating the care givers.

Especially
－ I was told I was leaving for my own reasons

You do terrible things. The office is one word: "sneaky". You tell lies like this?
The office should value and educate care givers more and be truly honest with clients. This will improve the work performance of the care givers in the field and will be appreciated by the clients. It may be difficult to repair the trust between the office and the care givers, but I hope the company realizes that this affects the clients who are not involved.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#19
  • ビジネス
  • 2022/10/16 (Sun) 15:53
  • Report

If you don't have money, you don't have the right to choose
That's the reality
Everything is too expensive now

Will the economy be in recession by the end of the year ？

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#20
  • 聖
  • 2022/10/16 (Sun) 16:08
  • Report

I can't speak too much about it, but I feel like I have a somewhat impartial view of it, because I know both the position as an office and as a care giver.
One thing I can say is that I would like to see the office run well, as their response often has a variety of impacts. Anyway, you can request a change of care giver, so you might want to offer it first. I sincerely hope you find a good one.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#21
  • AI
  • 2022/10/16 (Sun) 16:31
  • Report

I would like to see the transition to AI instead of people
Caregivers should be paid up or down depending on their evaluation
Caregivers should also evaluate clients
The number of jobs involving people will be limited in the future
People who work with each other with mutual understanding should be taken into consideration
I don't think clients are everything nowadays, so it would be good if we can leave reviews for each other

I think it's a waste to have good caregivers leave their jobs because of terrible clients

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#22
  • クレーマー
  • 2022/10/16 (Sun) 17:14
  • Report

If you have been in the customer service business for a long time, there will always be people who complain no matter how much you respond to them. We have our limits, so if they don't improve, we refuse service saying, "Why don't you find somewhere else you like ？. Both the customer and we have the right to choose and refuse.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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