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Vivinavi Los Angeles
Isn't Amazon's response terrible these days?

Problem / Need advice
#1
  • アマゾソ
  • mail
  • 2022/11/05 19:13

Isn't Amazon's response terrible these days?

Even if you return an item, you may not get the full amount back because it arrived at Amazon after the return period. They sent me an item that was not what I ordered and told me I had to buy it again because they couldn't send me the item I ordered. Or, they send you something you didn't order and you have to buy it back because they can't send you the item you ordered.

The previous one said, "We are sorry, we will send you a new one right away. We will send you a new one right away. Please use the one you have." But now it's like, "Sorry, we'll send you a new one right away.

Has the company policy changed or is it just me?

How about you?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#28
  • 名無しの権田
  • 2022/11/07 (Mon) 08:59
  • Report

No returns, no breakage of recent products, pkg is perfect, and the quality of the products is excellent.
Sometimes it takes a long time for the goods to arrive, but that's because they are delivered from abroad.
I receive information by e-mail, so I never get the wrong item.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#31
  • 昭和のおとっつぁん
  • 2022/11/07 (Mon) 12:15
  • Report

＃ Sometimes it takes a long time for goods to reach you and that is from a foreign country.

In 2020 there was a lockdown and container ships were docked in Long Beach for quite a while.
It was hard because the port people were not working.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#35
  • 介護老人
  • 2022/11/07 (Mon) 21:53
  • Report

↑
Grandpa
It's almost 2023
You're talking about 2020 now
I guess you've lost your mind.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#36
  • え？
  • 2022/11/07 (Mon) 21:57
  • Report

I don't have to be an old man, but it's normal to talk about something that happened three years ago.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#46
  • アマゾソ
  • 2022/11/14 (Mon) 09:28
  • Report

I am not a Prime member.

Thank you for your answer, Heki Heki. Yes, it is true. They are not as responsive as they used to be. I've tried to explain my situation to them, but they just say no, and then they unilaterally disconnect me from the chat room saying there is nothing more to say.

So I emailed the email we exchanged the last time I had a lost item that I had let go, and there was no response. I guess I have to give up now.

The amount of money is not much, but I am angry that I am being exploited unilaterally through no fault of my own.

As a side note, I am not good at calling customer service. As you said, maybe they are connected to the Philippines or India, but it's like a showdown of Indian accent versus Japanese accent, and I can't get through to them. I can't understand them at all.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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