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Topic

Vivinavi Hawaii
Dual Nationality Travel ・ Departure and Entry

Problem / Need advice
#1
  • 二重国籍
  • mail
  • 2022/06/02 14:59

My child has dual US/Japan citizenship and entered Japan with a Japanese passport and is now in Japan. I would like to have the name on the return ticket changed to the name on the U.S. passport, but I am having trouble getting in touch with Zipair at all.

I e-mailed Zipair many times before my departure from Japan for another matter, but in the end I left without receiving a reply, so I have a feeling that I will not receive a reply this time either. In that case, if I keep the name on the ticket as my Japanese passport name and show both my Japanese and US passports at the departure counter at Narita, will I be able to leave the country for the US (Hawaii)?

Up until now, the airline responded immediately and I was able to have my return ticket changed to my US passport name and return without any problems, but Zipair's phone and chat are not connected at all, and emails are not answered at all, and I have sent a DM to their official account on Instagram. I have also sent them a DM, but they have not responded at all and I am having trouble.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • Marlocci
  • 2022/06/03 (Fri) 03:20
  • Report

When I check in at Narita, it is my US passport and at passport control it is my Japanese passport. Of course, when you arrive in the U.S., you will use your U.S. passport. If you don't use your U.S. passport at check-in, you will not be allowed to enter the U.S. and will not be allowed to check in because ESTA will not be done.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3
  • 旅行
  • 2022/06/03 (Fri) 06:41
  • Report

Dear Dual National

I also booked my daughter's ticket with a Japanese passport.
Because Japan now only allows Japanese nationals ( to enter the country ) although they have started accepting some tourists
, I was so obsessed with this that I thought it absolutely had to be in the name of a Japanese passport.
So I did some research and it seems that airline tickets and entry are two separate issues.

Even if it is not possible to change the name of the ticket before the boarding date, it would be OK if you can show both Japanese and US passports in each country.
As mentioned in this link below, I believe that immigration officers in both Japan and the U.S.
only look at the passport and do not check to see if the ticket name and passport name match.
https://www.kaigaikk.com/air-ticket-booking-name/#index_id3

I will ask the consulate and the airline company in case.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • 二重国籍
  • 2022/06/03 (Fri) 14:41
  • Report

# 2 Dear Marlocci
I still think you should have the name on the return ticket changed to your US passport name. Thank you.

I have already sent Zipair an email with the photo pages of both Japanese and US passports, but they have not responded at all and I am having trouble.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • 二重国籍
  • 2022/06/03 (Fri) 14:56
  • Report

#3 Traveler
My child used to travel between Hawaii and Japan with only a US passport before the Korona disaster, but with the Korona entry restrictions, we obtained a Japanese passport for the first time. Last year we flew JAL to Japan and JAL immediately changed the name on the return ticket to the name on our US passports.

I have confirmed the reference URL. Thank you very much. It seems that if I have both Japanese and US passports, it will be fine. Could you please check with the consulate and the airline company and let us know if you get a clear answer. Thank you in advance.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • 二重国籍
  • 2022/06/03 (Fri) 23:41
  • Report

#6 Thank you for your valuable experience here
. I feel a little relieved. My son's name on the ticket does not match his US passport name because his Japanese passport name is slightly different from his US passport name.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • 二重国籍
  • 2022/06/04 (Sat) 14:54
  • Report

#6 Dear Ms. Kokoro
I am sorry for repeating myself. I have one more question. I understand that you returned to Japan with your Japanese passport information, but if so, did you also use your Japanese name and passport number for the negative certificate on your return trip, in accordance with your Japanese passport information?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#9
  • May
  • 2022/06/04 (Sat) 23:59
  • Report

I called JAL today and tried to change the child's name for the return flight, but was told that they do not accept that kind of thing.
They said it would be no problem at all if I brought both my US and Japanese passports.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#10
  • 二重国籍
  • 2022/06/05 (Sun) 00:58
  • Report

#9 May
I see ! When I flew back on JAL last year, I asked JAL and they told me to email them the photo pages of both my US and Japanese passports so that they could change the name on my return ticket to the name on my US passport. I thought I had to change it, because Zipair's website also said that they only accept name changes for dual nationals. It seems that if I have two passports, one US and one Japanese, I should be fine. I am relieved. Thank you !

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#11
  • 二重国籍
  • 2022/06/05 (Sun) 04:11
  • Report

#9 May
I am sorry for repeating myself. Do you know which name and passport number should be written on the negative certificate for return, Japanese passport name or American passport name? Since the airline ticket is under the Japanese passport name, should the name and passport number on the negative certificate also be the Japanese one? Or should I use the name and passport number of my US passport since it is a negative certificate for entry into the US? If you know, please let me know. Please let me know if you know.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#12

I did the opposite and bought it under my US passport name as I did before Corona. Two days ago, I checked with ANA and they asked me to buy it with my Japanese passport name and I am wondering if I have to change my name. Has anyone purchased with an American passport name ? I would like some information.
As for the negative certificate, I believe it is the Japanese passport name when entering Japan and the US passport name when returning to the US.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#13
  • サマー
  • 2022/06/05 (Sun) 17:44
  • Report

Hi
I am returning home three times to the Corona Disaster with my daughter, 3 years old, who has dual citizenship.
Since the airline ticket is from Hawaii first, I purchased a round trip ticket under the name of my US passport, and presented both passports when departing from Hawaii and from Japan.
When entering the country, I entered with the passport of each country of entry.

PCR is also in the name of the person entering each country. When departing from Hawaii, PCR is in the name of Japanese passport since it is necessary for entering Japan, and when departing from Japan, PCR is inspected in the name of American passport since it is necessary for entering Hawaii and America.

The airline ticket is in the name of the U.S. passport, and there is no problem at all when departing from Japan.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#14
  • May
  • 2022/06/05 (Sun) 20:09
  • Report

#10 11 dual citizenship Dear
I see !
The staff I spoke to on the phone yesterday told me that they don't usually do names and that it is the same name for the return trip.
I am a first time returnee with my child, so I don't know a lot of things, but I will go as is for now ☺ ︎

Sorry, but I don't know about the negative proof for the return trip, as I return tomorrow. But when I do, I plan to use my child's Japanese passport name.

By the way, JAL customer center was very crowded and I waited for almost 2 hours.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#15
  • 二重国籍
  • 2022/06/10 (Fri) 15:13
  • Report

Topic.
After summarizing your valuable experiences, it seems to me that I don't have to change the name on my return ticket, and as long as I have two passports, I can use the name of either country.

Also, since Japan is under the Corona entry restrictions, I assumed that only a Japanese passport would be allowed to enter Japan, so I purchased a ticket with a Japanese passport name, but I see that a Japanese passport can enter Japan with an American passport name. I will buy a ticket with the name of my American passport next time, just like I did before Corona. My biggest concern was which country's passport name to use for the negative certificate for the return trip, the Japanese or the U.S. However, the negative certificate and the inspection when entering the U.S. are no longer required due to the travel relaxation, so my concern about the name on the negative certificate has been resolved.

Zipair's Japanese service is still completely unreachable, but they told me that they are relatively free in languages other than Japanese, so if you can contact them in English or any other language, please use that service. I sent an email to them in English, but they didn't reply, but now I know that I can get a negative certificate.

Thank you all for your valuable experiences and advice.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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