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Vivinavi Los Angeles
Japanese Pension Sending Fee Refunds, US Bank

Question
#1
  • おっちゃん
  • mail
  • 2023/09/16 10:42

For June 15, $ I received a
50 refund ($ 25x2) in about a week from US Bank, but
for August 15, today （ September 16, ） there is still no refund.

When I called US Bank's Japanese service on Aug. 25,
a woman with solid Japanese explained it to me politely.

She told me that
they are working on an automated program
for refunds, but until then it will be a manual process
which will take time.

He also said
that we will be notified in writing if the refund is cancelled.

Has anyone already received a refund for August 15
？

Thank you in advance.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#6
  • おっちゃん
  • 2023/09/18 (Mon) 12:11
  • Report

>Showa Ototto

Thank you very much for the information.
It was very helpful.

I have no one close to me who receives a pension from Japan
so I asked you here.

I just called US Bank's Japanese service
again and made a claim.

They made arrangements immediately.
I was told that
I could get the refund in a few days because of the procedure with the Japanese side.

If you are in a similar situation, I suggest you call
Japanese Language Service
888-507-7669
to make a claim.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • おっちゃん
  • 2023/09/18 (Mon) 12:19
  • Report

>Showa Ototto

Thank you very much for the information.
It was very helpful.

I have no one close to me who receives a pension from Japan
so I asked you here.

I just called US Bank's Japanese service
again and made a claim.

They made arrangements immediately.
I was told that
I could get the refund in a few days because of the procedure with the Japanese side.

If you are in a similar situation, I suggest you call
Japanese Language Service
888-507-7669
to make a claim.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • 昭和のおとっつぁん
  • 2023/09/18 (Mon) 15:36
  • Report

How long will they cover it?

The story is that they will cover me for the rest of the year, but
the teller doesn't seem to know, so I can't prepare my next move.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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