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Vivinavi Los Angeles
Isn't Amazon's response terrible these days?

Problem / Need advice
#1
  • アマゾソ
  • mail
  • 2022/11/05 19:13

Isn't Amazon's response terrible these days?

Even if you return an item, you may not get the full amount back because it arrived at Amazon after the return period. They sent me an item that was not what I ordered and told me I had to buy it again because they couldn't send me the item I ordered. Or, they send you something you didn't order and you have to buy it back because they can't send you the item you ordered.

The previous one said, "We are sorry, we will send you a new one right away. We will send you a new one right away. Please use the one you have." But now it's like, "Sorry, we'll send you a new one right away.

Has the company policy changed or is it just me?

How about you?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • ドン引き
  • 2022/11/06 (Sun) 06:04
  • Report

I also received the item and broke it right away because I handled it wrong, but they didn't say anything when I returned it with a different reason.

You know you broke it, but you lie and return it?
You are too low-life to post that as if you are giving good information without taking offense.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • 昭和のおとっつぁん
  • 2022/11/06 (Sun) 06:32
  • Report

I rarely return items because I try to buy what I need when I need it.

I have canceled an order about 2 years ago because I waited a month for it to arrive.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#6

Not only Amazon, but Tmobile and credit card companies
all seem to have lost the quality of their customer service.
They say they will return the item in a couple of days
because of a mistake on the invoice or an error on their part, but
I haven't received it back in 2 months.
In the meantime, I called them several times, but they kept calling and calling
and I had to explain the situation each time, and finally
they said, "We will contact the department in charge at the next level and handle it"
but they left it completely unattended.

Customer service at many US companies is
at the part-time level
at outsourced companies such as in the Philippines and irresponsible.

By the way, the same goes for talking to a supervisor.
Supervisor with Filipino accent from outsourced customer service
just wasting time to come out and explain.
They say random things like "you'll get your refund in a week" or "it will be corrected and refunded in next month's statement", but no refund is processed even if you wait.

I had them forward it directly to the department in charge or the headquarters manager level
Finally, they corrected the mistake in my account and
refunded my money.

The number of calls and hours spent on the phone with them over the past 2 months is outrageous.







I wonder if the flow of people changed after the Corona disaster,
or if it was just new people,
the response was ridiculous and the money was not returned.
We have to contact them every day and be patient.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#7
  • 詐欺師
  • 2022/11/06 (Sun) 07:17
  • Report

#4
This guy did the same bad thing somewhere else and fudged the phone bill or something.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • Amazonプライム会員
  • 2022/11/06 (Sun) 07:27
  • Report

I have a lot of problems with non-Prime

Mr. Prime Member ？
If you don't pay for it, maybe the response is not as good as it could be.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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