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Vivinavi Hawaii
Consumer Protection in Hawaii

Problem / Need advice
#1
  • nagoya
  • mail
  • 2022/02/06 12:57

I am a housewife visiting Hawaii for the first time. I was approached by a store in the Sheraton Hotel in Waikiki and purchased a beauty product.
A friend of mine who lives in Hawaii checked and found that it was available on Amazon for about 60% of the price, so I went to Amazon the day after I purchased it to ask for a return, but was told that I could not because the receipt from the purchase said it was non-returnable. I regret my poor English and the fact that I bought the product without reading and understanding it well, but I was shocked because I had heard that there are more laws protecting consumers in the U.S. than in Japan. Is it absolutely impossible to return or refund in such a case ？
Please let me know if you know anything about this.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3
  • 家主
  • 2022/02/06 (Sun) 16:32
  • Report

In general, the U.S. has much less restrictive regulations regarding the return of purchased goods than Japan, and it was relatively easy to return goods for any reason.

However, due to the new coronavirus,

regardless of whether it is a direct purchase in a store or a web purchase on the internet, for cosmetics, clothing that directly touches the body, or household goods such as detergent,
if the product is defective or the delivered item is not what you expected, or if you want to exchange it for a different size,
you can return it. Even if the reason is relatively legitimate, such as the item is defective, the size does not fit, or you want to exchange the item
after actually trying it on, an increasing number of stores now do not accept returns/exchanges
to prevent coronavirus infection.

Even Daiso doesn't allow returns, exchanges, or exchanges.

If you buy directly from the store, it is difficult to return if the store's policy is posted at the entrance or on the receipt.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • nagoya
  • 2022/02/06 (Sun) 20:36
  • Report

Landlord

Thanks for your message. I went to the store again today and spoke to the man who gave me a free trial treatment in the back room.
I understand what you are saying, landlord, but the woman who approached me at the store introduced herself as having worked in a hospital and this man as a doctor.
But today's conversation revealed that he is not a doctor. I have given up halfheartedly thinking that I was cheated by a common catch salesman, but I hope that there will be no more people like me
in Hawaii in the future.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#12
  • nagoya
  • 2022/02/07 (Mon) 10:19
  • Report

Dear all
I was so excited that I made a mistake in the store information, so I am correcting it.
The store was TRUFFOIRE at the Hyatt Regency. Please be careful.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#13
  • nagoya
  • 2022/02/07 (Mon) 10:22
  • Report

Dear Virtual Currency Chief

Thank you for the information. I will ask my friend who can speak English to help me as soon as possible.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#15
  • nagoya
  • 2022/02/07 (Mon) 14:15
  • Report

Dear Papaya

Thank you for your message.
Im a doctor, Free trial, Only today, Big Discount, etc. I was caught by English words that Japanese can understand.
I will be careful from now on.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#17

My husband is not a doctor, but he has doctor in his title.
Doctors are not only doctors, so it may not be that I lied
I'll just mention that.
It is often the case that the back-to-back commercial products are several percent cheaper on Amazon, and many of the products sold in Hawaii have a shipping
surcharge, so it is not always possible to say ！ that they are bottled up.
Even Burger King, for example, costs a few dollars more in Hawaii than 2 for 7 on the mainland.
When I used to live in Guam, a guy who worked at DFS told me that the transportation costs between Hawaii and Guam are higher
than those in Hawaii.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#18

http://cca.hawaii.gov/consumer-complaints/

Here is where to file a complaint with the Consumer Center of Hawaii.
Why don't you file a complaint ？
Don't cry and see what you can do ！
Good luck with your return.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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