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Vivinavi Los AngelesCAさんのクレーム対処法について
- #1
-
- るんたった
- 2012/12/14 20:47
この前リアルスコープでCAさん特集してたのを見て、
いびきがうるさいお客さんに対するクレームの対処法をやってました。
もし靴を脱いで、足が超くさいお客さんに対するクレームがあったら、
CAさんはどういう対処法をするのでしょうか?
皆さんのご意見とともに、
プロの方がいらっしゃったら、その実体験も教えてください。
よろしくお願いいたします。
- #3
-
>もし靴を脱いで、足が超くさいお客さんに対するクレームがあったら、
CAさんはどういう対処法をするのでしょうか?
昔、JAS(なつかし~)のCAから聞いたうわさ話ですが、臭い客に「おみ足がくそうございます」と言うとかなんとか(笑)まあ、冗談だとおもいますが。
対処法としては、臭い客に新しい靴下を渡す、がいいと思います。そしてにおいのもととなる靴下を入れるようの袋も渡す。
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