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Vivinavi Silicon Valley
Worst Japanese-American Beauty Salon Experience of My Life

#1
Abu
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2023/03/04 19:06

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

This is a Japanese hair salon introduced on Vivinavi. I asked them to do my hair for my friend's wedding, but I had to wait for hours for the hair to be done, and they were typing emails while they were doing it. Of course, they were late for the ceremony, and the worst part was that the set was completely different from the picture, and in the latter half of the ceremony, my hair was completely untied. The owner of the shop was LA, and the owner of the shop is a Japanese-American. She told us that the owner of the salon has salons in LA and the Bay Area and caters mainly to celebrities, but I never want to go back to a place like this. I am so angry now that I have cooled down because my big day was ruined by this terrible hairdresser. I want to name names here as well. What is the right thing to do in such a case ？ I would like to get some good advice. Thank you very much.
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#3
ニク
2023/03/05 (Sun) 09:57

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

ひどいですね。私もここで紹介された税理士に問い合わせをしたらひどい扱いをされクレーム・口コミを入れたいのですがyelpもgoogleにも出てこないような小さな個人でやられている方のようでどうしたら良いかわかりません。yelpやgoogleに出てくるようでしたら、まずは口コミをされたらどうですか？お店が何かしら対応しれくれるかもしれません。私もこの怒りをどうしたらよいか考え中です。忘れることが一番かもしれないと言い聞かせています。
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#7
Mochajava
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2023/06/28 (Wed) 11:55

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

美容師ではないですが、ビジネスオーナーです。単に文句を言いたいのか？謝罪を求めているのか？それとも返金されれば気持ちが納まるのか？どうしたいかによって出方が変わってくると思います。ビジネス側の立場からすると、直接YelpやGoogleに苦情を書かずにまず連絡してくれればいいのにと思います。その上で誠意のある対応がなかったらエスカレートすればいいのです。YelpやGoogleに匿名で苦情を書くことはあなたにとって怒りのはけ口になるかもしれませんが、小さなビジネスにとっては大きな打撃となりえます。そこまでする必要はありますか？レビューを読んでいる人には悪質なクレーマーとしか見えないこともありますので、根本的な問題解決にはならないと思います。まずは直接連絡してオーナーと話しをすることをお勧めします。
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