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Health Insurance Marketplace

June 3, 2024

 

CDO Application Open Season - Now Live & Available Year-Round!

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We are pleased to announce the Certified Application Counselor Designated Organization (CDO) Application web form [ https://mats-cms-ccrms.my.salesforce-sites.com/CDOApplication/ ] is *"now live and will remain available year-round"*"! "

CDOs are a vital component of the assister community. In states with a Federally-facilitated Marketplace (FFM), CDOs oversee Certified Application Counselors (CACs), who are annually trained and able to help consumers seeking health coverage options through the Marketplace.

Help us spread the word - the Centers for Medicare & Medicaid Services (CMS) invites *new applicant organizations* who want to become CDOs to apply.

This announcement applies only to organizations that:


* Wish to apply to the CDO program operating in an FFM state, and
* *Do not *currently have an active CMS-CDO agreement with CMS

"*Organizations with an active CMS-CDO agreement should disregard this message.*"* *If you are unsure if your organization has an active CMS-CDO agreement with CMS, please contact us at *CACQuestions@cms.hhs.gov* <CACQuestions@cms.hhs.gov%20>.

*Only organizations that complete the two steps below and receive a CDO ID from CMS can certify staff or volunteers as CACs in an FFM state to provide enrollment assistance services.*

*_To apply to become a CDO:_*__


* Access and complete the CDO Application at *https://mats.secure.force.com/CDOApplication/* [ https://mats-cms-ccrms.my.salesforce-sites.com/CDOApplication/ ]. CMS will review your application and send a determination email with your application status. Please allow up to 10 business days for this review.
* If CMS approves your application, your leadership contacts will receive a Preliminary Approval email.
* Your Organization Senior Official (OSO) listed on your application will receive an email from DocuSign containing directions and a link to your CMS-CDO Agreement and must sign using DocuSign.
* Please be sure to check your spam/junk folder and add *cacquestions@cms.hhs.gov* <cacquestions@cms.hhs.gov> and  DocuSign email *dse@Docusign.net* <dse@Docusign.net> to your approved senders list.
* CMS will then review your signed agreement and send your leadership contacts a determination email. If CMS approves your agreement, you will receive a Welcome Packet email with a unique CDO ID and next steps. Please allow up to 5 business days for this review.

*_Resources for CDO Applicants _*

For an overview of the CDO Program and resources that walk users through the CDO application, please visit:


* CDO Application Information [ https://www.cms.gov/marketplace/technical-assistance-resources/assister-programs/cac-apply ] – information about who should apply and how to apply.
* CDO Program Information [ https://www.cms.gov/marketplace/in-person-assisters/programs-procedures/become-certified-application-councelor-organization ] – information about who can become a CDO and CDO role responsibilities.

For questions or updates, you can email *CACQuestions@cms.hhs.gov* <CACQuestions@cms.hhs.gov%20>. Please include your organization’s name and address in the body of your email.

Thank you,

Marketplace Assister Community Support Team

Center for Consumer Information & Insurance Oversight (CCIIO)

Centers for Medicare & Medicaid Services (CMS)

U.S. Department of Health & Human Services (HHS)

 




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