びびなび : 세계 : () World

Centers for Medicare & Medicaid Services

 

cms.gov image

Due to the opening of the 2024 IQR-EHR and Promoting Interoperability data submission period, the CCSQ Service Center is projecting an increase in the volume of calls and emails between January 2, 2025, through March 14, 2025, which could result resulting in longer wait times.  

CMS recommends the following to minimize wait times and ensure successful 2024 data submission:  


* *Did you know:*

There are a variety of methods to contact the CCSQ Service Center:

You can schedule a call with a Service Center Representative at a time that best works for you! Just go to the CCSQ Support Central [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ] page and click on Schedule a Call.

 

_ 1st pic_

You can also submit a ticket for support by clicking on Request Support and selecting Call Scheduling Options from the dropdown menu.

 

2nd image


* *Live Chat: CCSQ Support Central Chat and Resource Line (CARL)*

The Support Central Chat feature, CARL, is another option to use for assistance. To contact the Service Center via Chat, you will need to go to the CCSQ Support Central [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ] page and click on the Chat icon in the lower right area:

 

3rd image

*In regards to the IQR-EHR program, *an Extraordinary Circumstances Exceptions (ECE) [ https://qualitynet.cms.gov/inpatient/measures/ecqm/participation#tab2 ] is currently available on QualityNet.org. The deadline for eCQM-related ECEs is April 1, 2025. 

 

*Do you have Objective Interpretation questions for the Medicare Promoting Interoperability program?*  Please email your detailed PI question to https://qualitynet.cms.gov/support. 

 

*If you are looking to have a report resent that is from before November 2022, including the HAC, HRRP, HCVP, IQR, MSPB, or QIO reports,* please navigate to https://qualitynet.cms.gov/support and use the Question and Answer tool located at the top of the web page to submit a request that will be routed to the correct team.  

 

*Use One Method to Report Issues*

Due to the anticipated increase in volume at the CCSQ Service Center and to minimize a backlog, please use only one method of reporting for the same issue (phone, email, or CCSQ Support Central). Note: Cases are processed in the order in which they are received, regardless of how the Service Center was contacted. Please allow time for processing. 

 

*Submit Your Data Early*

 We encourage you to submit your 2024 eCQM and Promoting Interoperability data early during the submission period. Early submission will allow you plenty of time for Service Center assistance if needed. 

* *

*Calling about an existing ticket*

 Please have your ticket number available for the representative that will be assisting you. 

 

*For More Information ** *

For Information related to Promoting Interoperability (PI) please see the PI Program Landing Page. [ https://www.cms.gov/medicare/regulations-guidance/promoting-interoperability-programs ]  Information related to the IQR-EHR and eCQMs can be found on  https://qualitynet.cms.gov/support. 

 

Contact the CCSQ Service Center at 1-866-288-8912, Monday through Friday, 8:00 AM-8:00 PM ET, by e-mail at:  qnetsupport@cms.hhs.gov or by visiting the CCSQ Support Central [ https://cmsqualitysupport.servicenowservices.com/ccsq_support_central ].  Customers who are hearing impaired can dial 711 to be connected to a TRS Communications Assistant. 

 



 

Sent from an unmonitored email address. Replies will not be read.

For further assistance regarding the information contained in this message, contact the CCSQ Support Center: QNetSupport@cms.hhs.gov <qnetsupport@cms.hhs.gov> 866.288.8912 TTY: 877.715.6222 Mon. - Fri., 8 a.m. to 8 p.m. ET



 



 



You are receiving this message because you are a user of the Hospital Reporting system.



 

 



 

Centers for Medicare & Medicaid Services (CMS) has sent this update. To contact Centers for Medicare & Medicaid Services (CMS) go to our *contact us [ http://www.cms.gov/About-CMS/Agency-Information/ContactCMS/index.html ] *page.

________________________________________________________________________

You're getting this message because you subscribed to get email updates from the Centers for Medicare & Medicaid Services (CMS) [ http://www.cms.gov/ ].

Update your subscriptions, modify your password or email address, or stop subscriptions at any time on your Subscriber Preferences Page [ https://public.govdelivery.com/accounts/USCMS/subscriber/edit?preferences=true#tab1 ]. You will need to use your email address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com [ https://subscriberhelp.govdelivery.com/ ].

This service is provided to you at no charge by Centers for Medicare & Medicaid Services (CMS) [ http://www.cms.gov ].


________________________________________________________________________

This email was sent to mshinji3056@gmail.com using GovDelivery Communications Cloud 7500 Security Boulevard · Baltimore MD 21244


body .abe-column-block { min-height: 5px; } table.gd_combo_table img {margin-left:10px; margin-right:10px;} table.gd_combo_table div.govd_image_display img, table.gd_combo_table td.gd_combo_image_cell img {margin-left:0px; margin-right:0px;} table.govd_hr {min-width: 100%;}