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Health Insurance Marketplace
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August 13, 2024

 

*Help Protect Consumers from Marketplace Fraud *

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The Centers for Medicare & Medicaid Services (CMS) is committed to protecting consumers in the Marketplace from fraud and providing partners with the latest information, tips, and resources. Help CMS spread the word about Marketplace fraud prevention and what consumers can do if they suspect fraud. 

*What everyone should know about fraud: *


* CMS will ensure that any consumers affected by fraud get help to minimize the impact. 
* Anyone suspecting Marketplace fraud, waste or abuse should report it to the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325) [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.healthcare.gov%2Fcontact-us%2F&cf=6316&v=2c638776aceed821ffdeb543dbb69f8061dc9c9b7fa0fc3ef51d660fe9cfb441 ]. 
* CMS works closely with state Departments of Insurance and law enforcement partners to share information and optimize resources to combat unauthorized and fraudulent activity in the Marketplaces.  

*You can help consumers by sharing these messages: *


* Never give your information to a person or entity you don’t know. If you see a health insurance ad on social media or someone reaches out to you offering cashback, gift cards, grocery money, or other perks, it’s likely a scam. Information you share could be used without your consent.
* HealthCare.gov [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.healthcare.gov%2F&cf=6316&v=1ab816dc5d6956e3fbeb2a7d863c254baab404d249898ee2cc26ccd4cf2b072e ] is the official source to find affordable insurance and to enroll in health coverage. Go to HealthCare.gov [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.healthcare.gov%2F&cf=6316&v=1ab816dc5d6956e3fbeb2a7d863c254baab404d249898ee2cc26ccd4cf2b072e ] or call the Marketplace Call Center at 1- 800-318-2596 for official information. 
* For free, non-biased personal help, call the Marketplace Call Center at 1-800-318-2596 – 24 hours a day/ 7 days a week (except holidays). Help is available in other languages.  Marketplace Call Center representatives don’t get any incentives for signing you up. 
* Make sure you’re on an authorized website before entering any personal or contact information for a health insurance quote. Visit HealthCare.gov/direct-enrollment/ [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.healthcare.gov%2Fdirect-enrollment%2F&cf=6316&v=05a91466674b2e608b5d09016383c3573736ba8089ec9f4af62a481e2b144ceb ] to check if you’re on an authorized website. These are the only websites approved by the Marketplace to provide consumer quotes and help enroll consumers in Marketplace coverage.

If you suspect Marketplace health care fraud, report it to the Federal Trade Commission at Reportfraud.ftc.gov [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Freportfraud.ftc.gov%2F&cf=6316&v=750f8c9083f10049b4eef13d4bf4e8f42f9d98f2b86d17b089a89896cd916be4 ] and the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325). Visit HealthCare.gov/protect-from-fraud-and-scams/ [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.healthcare.gov%2Fprotect-from-fraud-and-scams%2F&cf=6316&v=4c923be010aaaa4c1fbff7b9d509da067123abe178553a78c2152b41db646e31 ] for more information on how consumers can protect themselves from fraud, and share the Protect Yourself from Fraud [ https://click.icptrack.com/icp/relay.php?r=65887666&msgid=580915&act=Z2A0&c=1185304&pid=2118231&destination=https%3A%2F%2Fwww.cms.gov%2Fmarketplace%2Foutreach-and-education%2Fprotect-yourself-from-fraud-in-health-insurance-marketplace.pdf&cf=6316&v=4fa0c14c11c29b18986778a953ba9f04b55e6ebf343a12e4e90bc69472d9d60d ] resource with consumers. 




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