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CMS Cloud
Weekly change newsletter 12/19/2024 -Update

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Each week, the CMS Cloud program provides a list of upcoming changes, maintenance windows, and updates to help customers build awareness and plan effectively and summarizes changes from the previous week.

This newsletter includes:

* Completed change summary for the week of 12/12/2024 [ #CC ]
* 12/22/2024 - Recycle Tivoli Workload Scheduler (TWS) Services - PROD [ #TWS ]
* 12/22/2024 - Enterprise (OIT) Confluence update - PROD [ #CONF ]
* 12/22/2024 - Splunk HTTP Event Collector (HEC) maintenance [ #HEC ]
* Reminder - Open Enrollment (OE12) - Moratorium [ #OE12 ]

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Completed change summary for the week of 12/12/2024

*

12/13/2024 - CMS Cloud Monthly Gold Image Release [ https://cloud.cms.gov/News ]


* 12/18/2024 - Non-Marketplace SSM Patching - DEV/TEST/IMPL [ https://cloud.cms.gov/News ]

To learn details about previous changes please go to the News and Updates [ https://cloud.cms.gov/News ] section on cloud.cms.gov. (Secure Access required)

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12/22/2024 - Recycle Tivoli Workload Scheduler (TWS) Services - PROD

*Summary*

TWS runs best when services are recycled and instances are rebooted periodically. This maintenance activity is designed to refresh TWS production so it continues to run well during Marketplace Open Enrollment.

*Actions we are taking*

Recycle of TWS application application and instances with no configuration change.

*When is this happening?*

Start Time: Sunday, 12/22/2024 at 12:00 a.m. ET
End Time: Sunday, 12/22/2024 at 2:00 a.m. ET

*What is the impact? *

The Tivoli Workload Scheduler application (TWS) will be unavailable to ADO users during this period.

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12/22/2024 - Enterprise (OIT) Confluence update - PROD

*Summary*

Enterprise Confluence (https://confluenceent.cms.gov/) maintenance activity on Sunday, December 22nd, 2024 beginning at 05:00 a.m. ET.

*Actions we are taking*


* Update Enterprise Confluence to the latest LTS version

*When is this happening?*

Start Time: Sunday, 12/22/2024 at 05:00 a.m. ET
End Time: Sunday, 12/22/2024 at 12:00 p.m. ET

*Who will be impacted?*

All Enterprise Confluence Users

*What is the impact? *

Enterprise Confluence (https://confluenceent.cms.gov/) production instance will remain online during the update and should not experience a service interruption.

*Questions:*

Please send an email to Agile Tools Support: AGILETOOLS@cms.hhs.gov

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*12/22/2024 - Splunk HTTP Event Collector (HEC) maintenance*

*Summary*

In order to keep the environment performing well, the CMS Cloud team will conduct maintenance on the Cloud instances of the Http Event Collector (HEC) infrastructure this Sunday, December 8th.

*Actions we are taking*


* Restart Production HEC Servers 

*When is this happening?*

Start Time: Sunday, 12/22/2024 at 9:00 a.m. ET
End Time: Sunday, 12/22/2024 at 12:00 p.m. ET

*Who will be impacted?*

Customers will not be impacted by this change.

*What is the impact?* 

Restart Production HEC Servers - There should be no downtime or data loss experienced during the upgrade.

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*Reminder - Open Enrollment (OE12) - Moratorium*

*Summary*

To help ensure that we maintain good system performance and stability during CMS Healthcare Open Enrollment, an annual Moratorium period has been established to shift the scheduling of production system changes into a designated weekly maintenance windows which occurs on most Sundays.

*KEY DATES*: (click to download the OE12 schedule and key dates pdf file [ https://content.govdelivery.com/attachments/USCMS/2024/09/25/file_attachments/3010280/OE%2012%20Moratorium.pdf ])

Start time: Tuesday, October 1, 2024 at 12:00 a.m. ET

End time: Thursday, January 16, 2025 at 5:00 a.m. ET

*Maintenance Windows: *Sunday 12:00 a.m. ET – 12:00 p.m. ET **


* December 1, 8, 22, 29 

*Who will be impacted?*

Any Hybrid Cloud IT Operations team planning to make a change to a system supporting the CMS Healthcare Marketplace either directly or indirectly.  

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Need help? We are here to support you.

If you have any questions, don't hesitate to reach out to your assigned Hosting Coordinator. CMS IT Support can be reached via cloudsupport@cms.hhs.gov, <cloudsupport@cms.hhs.gov> or call (800) 562-1963, and is documented here at Support Page [ https://cloud.cms.gov/cms-cloud-get-help ] on cloud.cms.gov [ http://cloud.cms.gov/ ].



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