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County of Kaua'i, State of Hawaii

*DEREK S.K. KAWAKAMI, *MAYOR
*REIKO MATSUYAMA*, MANAGING DIRECTOR






*News Release*

For Immediate Release: July 19, 2024






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RISE Logo (transparent background)

COUNTY OF KAUA‘I

DEPARTMENT OF FINANCE

MICHELLE L. LIZAMA, DIRECTOR

 (808) 241-4200



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*Update: DMV services mostly restored on Friday*

LĪHU‘E – Most services at the Department of Motor Vehicles (DMV) have been restored as of approximately 1 p.m., Friday.

Officials say the DMV’s web-based Multifunctional Information Distribution System (MIDS) remains unavailable at this time. MIDS is used to verify stored documents when someone who is attempting to renew, duplicate, or replace their driver’s license does not have the required original documents. To ensure service while MIDS is unavailable, customers are advised to bring all necessary documents with them at the time of their appointment or transaction.

Updates will be provided as new information becomes available.

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*DMV services limited on Friday due to global computer disruption*

LĪHU‘E – Due to the global disruption of Microsoft Windows computers, the Department of Motor Vehicles (DMV) is limited to certain services at this time.

“Our IT officials have been working through the night on the disruption that has affected our County of Kaua‘i systems,” said Finance Director Michelle Lizama. “We have restored most of our systems to full operation; however, we are still experiencing several issues with our computers that provide DMV function. We thank our customers for their continued patience as our team diligently works to fully restore our systems and resume normal operations.”

Driver’s License transactions and services are unavailable until further notice, including state IDs and CDL transactions, and financial responsibility assistance if your driver’s license has any holds or flags.

All DMV Kiosks are also inoperable.

The DMV is able to conduct road tests and motor vehicle transactions, except for out of state vehicles.  

Additionally, no credit card transactions are available at this time. However, cash and checks are being accepted.

DMV officials will continue to assist appointment holders coming in today, July 19, as well as walk-ins, and will provide guidance and help as much as possible.  

Updates will be provided as new information becomes available.

For additional information or questions about the DMV, please visit www.kauai.gov/DMV [ https://www.kauai.gov/DMV?utm_medium=email&utm_source=govdelivery ] or send an email to kauaidmv@kauai.gov or a voicemail to 808-241-4242.

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*Media Contact:
*

If you are a member of the media with an inquiry for the County of Kaua‘i, its departments or representatives, please email the County of Kaua‘i's Communications Team at CountyPIO@kauai.gov to ensure a timely response to your request. Mahalo!








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