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Topic

Vivinavi Hawaii
I can't connect to wifi anymore.

Problem / Need advice
#1
  • rak
  • mail
  • 2024/01/11 13:06

I can no longer connect to the wifi at home, which used to work fine, and I have rebooted, etc., but can't solve the problem. My phone says to turn it back on or contact IPS. Is there anything else I can try besides rebooting before contacting the provider ？?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#2
  • こーの字
  • 2024/01/11 (Thu) 14:03
  • Report

Are the other phones and computers connected to WiFi ？
If so, we can eliminate the possibility that the WiFi source is the problem.

Can you also connect to WiFi elsewhere from your phone ？
If so, we can eliminate the possibility of a hardware problem with your phone.

How about ？

Also, I guess you can check if you are not in airplane mode and if you can see the SSID of your home WiFi on your phone,
why not check the above first?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#3
  • こーの字
  • 2024/01/11 (Thu) 14:03
  • Report

Are the other phones and computers connected to WiFi ？
If so, we can eliminate the possibility that the WiFi source is the problem.

Can you also connect to WiFi elsewhere from your phone ？
If so, we can eliminate the possibility of a hardware problem with your phone.

How about ？

Also, I guess you can check if you are not in airplane mode and if you can see the SSID of your home WiFi on your phone,
why not check the above first?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#4
  • rak
  • 2024/01/11 (Thu) 14:31
  • Report

Thank you Koji.
My phone has a wifi sign but I can't connect, and the computer I use for wifi doesn't have a sign either.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • こーの字
  • 2024/01/11 (Thu) 15:23
  • Report

rak,

Then there may be a problem with the WiFi router, or someone in your family may have changed the WiFi settings.
If the router has LEDs all over it, you may be able to guess what is going on from the way they blink.
Technically, you could try wiring the router from your computer to the router and see what the settings are, but that might be difficult.

I had an experience with a Hawaiian Telecom WiFi router where I couldn't get a WiFi connection and
the LEDs on the entire router to indicate WiFi connection stopped blinking, so I contacted Hawaiian Telecom and they eventually replaced it.

The router was not connected to the Internet. Rebooting the router does not seem to have solved the problem, and I think ？ it would be better to contact the provider.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • こーの字
  • 2024/01/11 (Thu) 15:25
  • Report

rak,

Then there may be a problem with the WiFi router, or someone in your family may have changed the WiFi settings.
If the router has LEDs all over it, you may be able to guess what is going on from the way they blink.
Technically, you could try wiring the router from your computer to the router and see what the settings are, but that might be difficult.

I had an experience with a Hawaiian Telecom WiFi router where I couldn't get a WiFi connection and
the LEDs on the entire router to indicate WiFi connection stopped blinking, so I contacted Hawaiian Telecom and they eventually replaced it.

The router was not connected to the Internet. Rebooting the router does not seem to have solved the problem, and I think ？ it would be better to contact the provider.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#5
  • こーの字
  • 2024/01/11 (Thu) 15:27
  • Report

rak,

Then there may be a problem with the WiFi router, or someone in your family may have changed the WiFi settings.
If the router has LEDs all over it, you may be able to guess what is going on from the way they blink.
Technically, you could try wiring the router from your computer to the router and see what the settings are, but that might be difficult.

I had an experience with a Hawaiian Telecom WiFi router where I couldn't get a WiFi connection and
the LEDs on the entire router to indicate WiFi connection stopped blinking, so I contacted Hawaiian Telecom and they eventually replaced it.

The router was not connected to the Internet. Rebooting the router does not seem to have solved the problem, and I think ？ it would be better to contact the provider.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#8
  • こーの字
  • 2024/01/11 (Thu) 15:38
  • Report

rak,

Then there may be a problem with the WiFi router, or someone in your family may have changed the WiFi settings.
If the router has LEDs all over it, you may be able to guess what is going on from the way they blink.
Technically, you could try wiring the router from your computer to the router and see what the settings are, but that might be difficult.

I had an experience with a Hawaiian Telecom WiFi router where I couldn't get a WiFi connection and
the LEDs on the entire router to indicate WiFi connection stopped blinking, so I contacted Hawaiian Telecom and they eventually replaced it.

The router was not connected to the Internet. Rebooting the router does not seem to have solved the problem, and I think ？ it would be better to contact the provider.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#9
  • rak
  • 2024/01/11 (Thu) 16:09
  • Report

Thank you Koji.
I don't think anyone in the family has changed any settings, so the router itself may be the problem. I guess I'll contact the provider.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#10
  • こーの字
  • 2024/01/11 (Thu) 16:39
  • Report

rak,

Yes ～, then you may have done all you can.
As I mentioned before, if your router has LEDs, you may be able to get some idea of what is going on by looking at the blinking LEDs. It would also be useful to explain the situation to the provider.

It is also possible that there is an internet outage all around your home
In that case, you will get a good WiFi signal on your phone or PC （ but no internet connection ）.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#11
  • ハワイあるある
  • mail
  • 2024/01/12 (Fri) 13:39
  • Report

I'm not sure if the problem is due to bad weather ？
We recently replaced our router with a newer one, but the last few days have not been good. It is very common to suddenly lose connection during hurricane season, heavy rain, or strong winds. It is a common occurrence in Hawaii.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#12

Have you tried rebooting the router itself ？?

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#13
  • rak
  • 2024/01/12 (Fri) 15:26
  • Report

In the end, we had a contractor come and update the router to fix the problem. Before calling the vendor, I noticed that the phone line was also ruined.

It's true that Hawaii's bad weather only makes the connection worse!

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

#14
  • T
  • 2024/02/13 (Tue) 00:38
  • Report

It's not the weather. It's just a system problem.

If you don't update your system, it will become unusable one day.

The TV screen, email, etc. will tell you that the Internet will be unavailable for
this time on this day because of the update. You will receive a message saying
.

Maybe the update did not work.

Weather will not cause equipment malfunction.

All are system problems.

This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

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